frequently asked questions

 
 

I haven't received the jewelry I ordered yet.
Can you help me track it?

Your tracking number is written into a shipping confirmation email that is sent when each piece of jewelry is shipped. On occasion packages get lost in the mail. If you ordered a piece a jewelry and you think it should have arrived by now, please email us at hillary@oursparechange.com with your name and order number and we’ll be more than happy to get you taken care of.

How long does it take to receive my jewelry once ordered?

Because each piece of jewelry is handcrafted and custom made we leave for 10 business days for the creation time and 2-3 shipping days.

Is my story shared when I write it in with my order?

Everyone who orders a custom word will get an option to share their story with us. If you decide to share your story and give us consent to use it, we create custom STORY SHARE cards with every custom order using the stories y'all have shared with us! Click HERE to learn more.

I would love to give away pieces of jewelry at my event. How can I make that happen?

One of our favorite ways to distribute the Our Spare Change jewelry is at events and conferences. If you’re looking for a unique gift for your attendees that looks good, does good in the world, and its custom made with your hand-picked words, we’d love to support what you’re doing.

If you’re interested, we’d love to chat through pricing and details with you at hillary@oursparechange.com.

I would love to partner with OSC to help me fundraise for my organization. How can I go about that?

We love to partner with world-changing organizations to help them raise funds and spread the word on what they are doing. The best way to go about that is by applying for the Spare Change Project! Click HERE to apply. 

I have special coins I want to use for a piece of jewelry. Can OSC use those?

Yes! We love making jewelry from coins that are special to you. You can email hillary@oursparechange.com for more details.

Do you offer wholesale or bulk prices?

Yes! Click HERE to learn more.

Do you offer special prices for bridesmaids?

We love creating jewelry for bridesmaids gifts and offer a special bridesmaid discount. You can email hillary@oursparechange.com for more details.

Where is all your jewelry created and by whom?

All of our jewelry is handcrafted in Fort Worth, TX and Orange County, CA by talented and hardworking artisans who are working to raise themselves out of poverty. We partner with Trellis here in Southern California.

Still have a question?
We would love to hear from you at hillary@oursparechange.com.